Shipments
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via UPS or DHL (Tracked - EU and NON-EU Countries).
USA and Australia deliveries will be operated by DHL (Express by Air - Tracked).
NOTE: Only DHL deliveries have default insurance if the package get lost/damaged during transport. We don't take any responsibility if packages will be damaged/lost by other carriers (es:UPS). Choose "UPS Insurance" shipping if you want an insurance also with UPS deliveries and be secured.
Shipping prices are subject to change. You will be contacted if your order requires additional shipping costs.
Shipping fees include handling and packing fees, as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, so shipping fees will apply to each of them.
Orders containing items in back-order or custom parts will be shipped complete once all purchased items are ready for dispatch. Please contact us to explore options for partial shipping.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Please contact us should any damage occur during transport.
Boxes/envelopes are amply sized and your items are well-protected. We encourage reuse of packaging to avoid waste.
Returns
Unless otherwise stated on the product page, returns are accepted for refund as follows:
- Return shipping is paid by the buyer
- The original purchase was made no more than 14 calendar days from return request
- Any/all products for return request must be new, unused, and sealed inside any/all packaging it came with when dispatched. Moreover they must not have missing parts, connectors, pins, etc.
- Any damages to return products from poor packing or handling during transit will not be our responsibility
- After checking returned items, you will be refunded via the same payment method for the amount of the goods, except shipping costs
NOTE: Any products returned that don't meet or accept the above terms will not receive a refund.